Privacy Policy

Last updated: October 21, 2025

Welcome to Southern Petal Studio.

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our store or make a purchase.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide

Name, billing and shipping address, phone number, and email
Payment information (processed securely by Shopify or our payment providers)
Account login details (if applicable)
Messages, reviews, or other communications you send us

B. Information Collected Automatically

When you browse our store, Shopify automatically collects certain data about your device, including:

IP address
Browser type and time zone
Cookies and browsing activity (pages viewed, links clicked, etc.)

This information helps us improve your shopping experience and detect potential fraud.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your order or account
Send updates or promotional messages (only if you opt in)
Improve our website, services, and product offerings
Comply with applicable laws and regulations

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We share information only as needed to operate our business:

Shopify: Our e-commerce platform. Learn more at Shopify's Privacy Policy.
Payment Processors: Such as Shopify Payments or PayPal, to process your transactions securely.
Shipping Providers: To deliver your purchases.
Email Marketing: We may use email marketing services to send promotional communications to customers who have opted in.
Analytics Services: We may use services like Google Analytics to understand how customers use our store and improve our website performance.
Legal Requirements: If necessary to comply with law or lawful requests.

4. Cookies and Tracking Technologies

We use cookies to remember your preferences, support checkout, and analyze traffic.

We may also use third-party analytics tools (such as Google Analytics) and advertising pixels (such as Facebook Pixel) to understand customer behavior and improve our marketing efforts.

You can disable cookies through your browser, but some site features may not function properly without them.

5. Your Rights (U.S. & North Carolina Residents)

You have the right to:

Access and review the personal information we hold about you
Request corrections or deletion of your data
Opt out of marketing communications at any time (use the "unsubscribe" link in any marketing email or contact us directly)

If you are a California resident, you may also have rights under the California Consumer Privacy Act (CCPA). While we are based in North Carolina, we honor reasonable privacy requests from all U.S. customers.

International Customers: If we expand to serve international customers in the future, we will comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European Union residents.

6. Data Retention

We retain your order information for our records unless you request deletion.

We keep data only as long as necessary for business, tax, or legal purposes.

7. Security

We rely on Shopify's secure infrastructure, SSL encryption, and best practices to protect your personal information.

While no online system is entirely foolproof, we take all reasonable steps to safeguard your data.

8. Children's Privacy

Our website and products are not directed to or intended for individuals under the age of 13 years old.

We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal requirements.

Updates will be posted here with a revised "Effective Date."

10. Contact Us

If you have questions or requests about this Privacy Policy or your personal data, please contact us:

Southern Petal Studio
📍 P.O. Box 672 Washington, NC 27889
📧 southernpetalstudio@yahoo.com
🌐 https://www.southernpetalstudio.com